Empowering OEMs and retailers to drive customer loyalty.
Revolutionise how brands engage and retain customers with our cutting-edge solutions that combine advanced technology and data insights.
Our Story
Loyalty Logistix, established in 2005 in Anglesey, UK, is a leading global solution provider specialising in driving customer loyalty for OEMs and retailers in the automotive and heavy equipment industries. Our expertise in data intelligence and technological innovation allows us to unlock the full potential of your DMS data, revealing insightful details about your customers. We ensure that every piece of data tells you a story - a story about your customer’s needs, preferences, and dreams.
Our Approach
We understand and share your challenges of adapting to ever-evolving consumer expectations. At Loyalty Logistix, we recognise that the foundation of customer loyalty begins with exceeding customer expectation - a goal achieved through fostering genuine connections. That’s why we integrate advanced data analytics and the latest technology with deep insights into human needs and emotions. This approach positions your brand at the forefront of your customer’s mind.
Our Commitment
We’re committed to empowering you with data-driven solutions that address every aspect of customer loyalty. Our wide-ranging solutions nurture customer loyalty throughout the entire customer journey, from initial engagement to post-sales services and everything in between. Leveraging predictive analytics and customer insights, we enable you to connect with your customers with the right information at the right moment, every single time. This commitment underscores our passion for developing meaningful connections and turning customers into brand advocates.
Leadership Team
Mike Mulholland
Managing Director
Mike joined Loyalty Logistix in 2011 after building his career across a wide range of sales and marketing roles in the luxury vehicle segment. Mike managed projects in both domestic and international markets.
Recognised as an expert in customer service and retention, aftersales improvement is where Mike is most specialised with experience from both supplier and client perspectives.
Nathan Welch
Operations Director
Responsibility for software development, testing, production and creative, Nathan ensures the complex CRM machine works efficiently, to specification and on time.
While providing strategic direction to our large team, Nathan also steers the innovation team while being responsible for data quality, budgetary alignment and compliance with ISO regulations.
Tatsu Clarke
Regional Director, APAC
Tatsu became the Senior Account Manager for Loyalty Logistix largest clients in 2011 based in Tokyo.
Tatsu is a fluent Japanese speaker with a strong background in Automotive and Software Development and excellent customer relationship skills. This unique mix of skills make him the ideal person to manage our business in Japan and to lead further growth throughout the Asia Pacific region.
Our Certificates
ISO27001
ISO 27001 is an international standard that helps organisations manage information security risks by establishing an Information Security
Management System (ISMS).
Cyber Essentials
Cyber Essentials is a UK government-backed scheme that helps organizations of any size protect themselves against the most common cyber attacks.
Microsoft Partners
Microsoft Partners are a network of companies certified by Microsoft to provide customers with a variety of services and solutions built around Microsoft technologies.